Responsible Gaming

At 399days Responsible Gaming —
Safety with fun

Gaming should be a source of entertainment, not stress. 399days believes every player can enjoy games in a healthy, controlled way. That is why we offer limit-setting features, self-assessment tools, and expert support.

18+ Only Mandatory Age Verification
Time Limit Settings Take Control of Your Playtime
24/7 Support Support Available Anytime
Introduction

What is responsible gaming and
Why does this matter?

Online gaming is one of today's most popular forms of digital entertainment. Thousands of players enjoy slots, bingo, Live Casino, and betting on 399days every day. But like any form of entertainment, gaming is best enjoyed within healthy limits. Responsible Gaming Means enjoying games while staying aware of your budget, time, and mental state.

399days has always believed that a happy, healthy player gets the best gaming experience over the long run. That is why we do more than offer games — we extend a hand of safety. Our Responsible Gaming Policy Designed to keep every user protected.

Remember, gaming is never a source of income — it is entertainment. Chasing losses out of frustration or anger is where all the problems begin. Use the Responsible Gaming tools on 399days to protect yourself from falling into that trap.

Our message to every player is the same — Play for fun — stop at the right time. Ensuring responsible gaming is not just 399days' responsibility — it is a shared commitment between you and us.

Core Principles of Responsible Gaming
  • Play for Entertainment — Not with the goal of making money.
  • Set Your Budget First — Only play with what you can afford to lose.
  • Stick to Your Time Limits — Don't play for hours on end without stopping.
  • Accept Your Losses — Don't chase losses by playing more to win back what you've lost.
  • Check Your Mental State — Avoid gaming when you're angry, upset, or under the influence of alcohol.
  • Take a Break — Regular breaks keep gaming enjoyable.
  • Verify 18+ — Keep minors away from gambling.
Our Tools

399days' Responsible Gaming Features

We provide every player with a range of effective tools to stay protected — completely free of charge.

Set a deposit limit

Set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately, and a 24-hour cooling period applies before any increase can be made.

Session Time Limits

Set a time limit for how long you will play in one session. Once that time is up, 399days will automatically remind you to take a break or end the session.

Self-Exclusion

You can temporarily or permanently close your account whenever needed. Once this option is activated, the account cannot be reopened before the set period ends.

Bet Limit Controls

Set a maximum bet amount per game. This limit helps prevent you from placing large, impulsive bets in the heat of the moment.

Reality Check Reminder

You will receive pop-up notifications at set intervals showing a summary of your gaming time and spending. This keeps you informed and aware of your actual situation.

Gaming history report

You can view your full gaming history, win/loss records, and a detailed breakdown of total spending at any time — with complete transparency.

Self-Assessment

Your gaming behavior
Check

Ask yourself the questions below. If you answer "Yes" to most of them, we recommend reaching out to the 399days support team.

Do you often spend more than your budget? Do you find at the end of the month that you have spent more than you planned?

Do you play more to try to win back what you've lost? Do you feel the urge to keep playing "just a little more" after a loss?

Is gaming causing issues with your family? Have family or friends expressed concern about your gaming habits?

Finding it hard to focus on your daily responsibilities? Do thoughts about gaming distract you during work or study?

Do you feel anxious when you are not gaming? Do you feel restless or uncomfortable after a few days without gaming?

If you answered "Yes" to 3 or more of the questions above, please contact 399days support right away. Acknowledging the problem is the first step toward solving it.

Healthy Gaming Tips

Responsible gaming's
10 Practical Tips

  • Before starting a game Maximum Spending Limit Set it and stick to it.
  • Gaming is only With extra BDT — not money set aside for rent, food, or savings.
  • At least once every hour 10-Minute Break Take.
  • Avoid staying up late to play — Sleep and health The Most Important Thing.
  • Show restraint when you are winning — Stop once you reach your target winnings.
  • Gaming is never Ways to manage emotions Should Not.
  • Gaming Budget with Family Open conversation .
  • Game outcome Completely Random — No strategy guarantees a win.
  • Account's Deposit Limit feature Keep Active.
  • If Needed Don't Hesitate to Seek Help — It's a sign of strength.
Warning Signs

Of Problematic Gaming How to Recognize the Signs

Learn the difference between normal gaming and problematic gambling — and know when to take action.

Behavioral patterns Normal Gaming Signs of a Problem
Time Spent Playing at Set Times Staying up late for hours
Reaction to Losses Accept and Take a Break Chasing Losses with Bigger Bets
Budget Management Set limits in advance Borrowing money or spending savings to play
Family & Relationships Open about gaming Playing in secret, lying about it
Daily Activities Focused on work or study Neglecting responsibilities
Mental State Gaming feels enjoyable Feeling restless or anxious when you can't play
Expectation of winning Winnings are a bonus, not the goal Treating gaming as a source of income
How to use it

Activating Protection Tools Simple Steps

01

Log in to your account

Log in to your 399days account and open the profile menu.

02

Go to the Responsible Gaming section

Go to Settings or the Account menu and click on the "Responsible Gaming" option.

03

Set Your Preferred Limits

Set your deposit, session time, or wagering limits however you like.

04

Confirm and Activate

Confirm your limit — it will take effect immediately and your protection will begin.

Lowering a limit takes effect immediately, but increasing one requires a 24–72 hour cooling-off period. This delay is intentional — to prevent impulsive, emotion-driven decisions.

Our Promise

In Responsible Gaming
399days' Commitment

399days is more than just a gaming platform — we are your partner in long-term wellbeing. Every step we take is designed to ensure you have a safe gaming experience.

Age Verification Required — Accounts are not activated if age cannot be verified at registration.

Trained Support Team — Our support team is specially trained in responsible gaming.

No pressure — No promotional messages are sent during a self-exclusion period.

Transparent Information — RTP (Return to Player) information is published for all games.

Third-party support — Referrals to professional organizations are available when needed.

Minor Protection

Children and Teenagers Our Commitment to Player Protection

You must be at least 18 years old to open an account at 399days. Age is verified at every step of registration, and identity documents may be requested in cases where there is any doubt.

If there are teenagers in your household, make sure they cannot access your account. Use a password lock on your device and make a habit of logging out after each session.

Lock your device

Use a strong password on your mobile or computer to prevent minors from gaining access.

Always Log Out

Always log out of your account after each session, especially on shared devices.

Keep Your Password Private

Never share your login details with children or teenagers.

Talk to Your Child

Have an open conversation with your family about the risks and responsibilities of online gaming.

Common Questions

Responsible Gaming Related FAQs

Yes, if you self-exclude for a set period, your account can be reactivated through our support team once that period ends. However, permanent self-exclusion means your account is closed for good. In either case, your account cannot be reopened before the cooling-off period has fully elapsed.

Yes, lowering a limit takes effect immediately. However, requests to increase a limit only take effect after a cooling-off period of 24 to 72 hours. This measure is in place to help prevent rash, impulsive decisions.

No, setting limits does not affect your bonus eligibility. However, during a self-exclusion period, 399days will not send you any promotional offers — this is intentional and done with your well-being in mind.

Start by talking with empathy rather than anger or blame, and encourage them to acknowledge the problem. Reach out to the 399days support team — we assist family members too. Suggest professional counselling if needed. Remember, addiction is a health issue, not a character flaw.

Set the reminder interval you want in settings — for example, every 30 minutes or every hour. When that time is up, a pop-up will appear on screen showing your session duration, total amount wagered, and net result. This keeps you grounded in reality and helps you make informed decisions.
Start Safe Gaming

Play Responsibly,
Double the fun

Join 399days and use our responsible gaming tools to enjoy a safe and entertaining experience. Your wellbeing is our top priority.

18+ | Play Responsibly | Gaming is for Entertainment Only

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