399days' Privacy Policy

Welcome to 399days. We understand how important the privacy of your personal information is to you. That is why 399days has made user privacy a top priority from day one. This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe.

This policy applies to the 399days website, mobile application, and all digital services. By using our platform, you are deemed to have accepted this Privacy Policy. We encourage you to read it carefully before registering.

399days follows international data protection regulations and uses advanced technology to keep your information secure. We never sell your data to third parties without your consent.

399days only collects information that is strictly necessary to operate the platform. We do not gather unnecessary or excessive data. A detailed breakdown of what we collect is provided below:

399days uses collected data only for specific, legitimate purposes. Before using your information, we always ensure it is consistent with applicable law and this Privacy Policy.

• Account Management: To manage registration, verification, and all account-related activities.
• Payment Processing: To process secure deposits and withdrawals and to prevent fraud.
• Customer Service: To respond to your questions, complaints, and support requests.
• Ensuring Security: To detect suspicious activity and keep your account secure.
• Responsible Gaming: To monitor gaming behavior and provide support when needed.
• Legal Obligations: To meet legal requirements from tax authorities or regulatory bodies.
• Service Improvement: To improve platform functionality and enhance the user experience.
• Promotional Communications: To send you offers and updates with your consent (you can unsubscribe at any time).

399days never sells your personal information. In certain limited circumstances, specific data may be shared with trusted third parties, and strict confidentiality agreements are enforced in every case.

• Payment Processors: Necessary information is shared with authorized payment gateway providers to process transactions.
• Identity Verification Service: Licensed verification agencies are used to complete the KYC process.
• Law Enforcement: Data may be disclosed to relevant authorities when required by court order or legal obligation.
• Game Software Provider: Limited session data is used to operate live games.
• Anti-Fraud System: With specialized services to prevent fraud and ensure security.

Cookies and similar tracking technologies are used across the 399days website and app to enhance your browsing experience and maintain platform functionality.

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language preference and settings.
• Analytics Cookies: To understand which pages are used most — these do not personally identify you.
• Security Cookies: Used to detect unauthorized login attempts and cyberattacks.

You can manage cookies through your browser settings. Please note that disabling essential cookies may limit access to certain platform features.

399days protects your information using industry-leading security technology, with safeguards in place at both the technical and administrative levels.

• SSL/TLS Encryption: All data transferred between your browser and our servers travels through encrypted channels.
• AES-256 Encryption: Stored sensitive data is protected with bank-grade encryption.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall & DDoS Protection: Server and user data are protected against cyber attacks.
• Regular Security Audits: Third-party experts regularly review our systems.
• Staff Training: Only authorized personnel may access user data.

399days does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For as long as the account is active and for up to 5 years after closure.
• Financial Transactions: Legal and tax requirements typically up to 7 years.
• Gaming History: Up to 3 years for responsible gaming and dispute resolution purposes.
• Cookies Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support Contact: Up to 2 years from the date of last contact.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

399days believes every user should have full control over their own data. Your privacy rights are outlined below:

The 399days platform is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If it is found that data belonging to a minor has been collected, it will be deleted immediately.
• Parents or guardians with concerns about their child's information can contact our support team directly.

Our dedicated privacy team is always ready to handle any questions, concerns, or requests related to the Privacy Policy. We take all correspondence seriously.

• Email: [email protected] (please include "Privacy Request" in the subject line for privacy-related inquiries)
• Response Time: Standard requests: within 7 business days; urgent matters: within 48 hours.
• Live Support: You can speak with us directly via the platform's live chat feature.

We are always committed to protecting your privacy. Stay with 399days — safe and worry-free.