Frequently Asked Questions

399days FAQ — Answers to All Your Questions

Whether you have questions about accounts, bonuses, payments, games, or security — you'll find clear, straightforward answers right here.

50+ FAQ Q&A
24/7 Support Services
15+ Payment Options
500+ Live Games

Why choose 399days?

6 key advantages of our platform that make your gaming experience truly stand out

100% Secure Platform

399days operates with SSL encryption and an international license. Your personal information and funds are always secure.

Fast Deposits & Withdrawals

Deposit in minutes and withdraw fast via mobile banking and e-wallets.

Attractive Bonus Offers

From welcome bonuses for new members to exclusive rewards for regular players — there's always something to look forward to.

Mobile App Features

Download the 399days app on Android or iOS and play from anywhere. Fast loading, smooth UI.

24/7 Live Support

Our Bengali-speaking support team is always on hand to help. Get assistance instantly via Live Chat.

Massive Game Collection

500+ games including slots, bingo, Live Casino, and Sports Betting — with new games added every day.

Learn More About 399days

399 days is one of Bangladesh's most trusted online gaming platforms, offering Live Casino, Sports Betting, slots, bingo, and much more — all in one place. Our goal is to make every player's experience smooth, safe, and enjoyable.

New members and seasoned players alike often have questions. How do you make a deposit? When will a bonus be credited? How long does a withdrawal take? That's exactly why we created this FAQ Page. Browse through questions organized by category to quickly find the information you need.

Is it hard to create an account?

Not at all. Signing up at 399days is quick and straightforward — just a few steps and your account is ready to go. You can start playing your favorite games right away. The KYC verification process is just as simple: all you need to do is upload a photo of your National ID or passport.

Hassle-Free Deposits & Withdrawals

399days offers multiple payment options including mobile banking, bank transfer, and e-wallets. Deposits are typically instant, and withdrawal requests are processed within 24 hours. With a low minimum deposit, new players can get started without any hassle.

Responsible Gaming Is Our Priority

399days believes gaming should be about entertainment, not addiction. That's why every member can set their own spending limits. If needed, you also have the option to temporarily suspend your account. To learn more, visit our Responsible Gaming page.

Contact Support
Live Chat: Available 24 hours, 7 days a week
[email protected]
Average response time: under 5 minutes
Quick Links

Frequently Asked Questions (FAQ)

Browse by category and find answers to your questions

Account Deposits & Withdrawals Bonus Gaming Security

Account Questions

Opening an account at 399days is quick and easy. Register Complete the registration with your name, email, or mobile number. Once you verify via email or OTP, your account will be active. The entire process takes under 5 minutes.

Yes, completing KYC before making a withdrawal is required. This is in place for your own security. Simply upload photos of both the front and back of your National ID or passport. Verification is usually completed within 24 hours.

Login Click the "Forgot Password" option on the login page. A reset link or OTP will be sent to your registered email or mobile number. Use it to set a new password.

No. Under 399days policy, each individual is permitted only one account. Creating multiple accounts may result in all accounts being closed and any stored balance being forfeited.

Deposit & Withdrawal Questions

399days currently supports the following payment methods:
  • Mobile Banking (Multiple Operators)
  • Bank Transfer (NPSB/BEFTN)
  • E-Wallet
  • Cryptocurrency (selected options)
Check the Cashier section of your account for the latest updates.

The minimum deposit amount depends on your chosen payment method, but it is generally Starting from BDT 100 A minimum withdrawal amount also applies. Check your account dashboard for maximum limits and the most up-to-date information.

Withdrawal requests are typically 1–24 hours processed within this timeframe. However, first-time withdrawals may be delayed if KYC verification is not yet complete. Minor delays can occur during peak hours, but processing generally takes no longer than 24 hours.

Please wait a few minutes first, as balance updates can sometimes be delayed due to network lag. If the issue persists, contact our Live Chat support with a screenshot of the transaction.

Bonus & Promotions FAQs

Once you open a new account and make your first deposit, the welcome bonus is automatically credited to your account. The bonus amount and terms may vary, so be sure to check the promotions page.

Before you can withdraw bonus funds, you need to wager a specified amount — this is the wagering requirement. For example, if the requirement is 10x and you receive a BDT 1000 bonus, then BDT 10,000 Once the wagering requirement is met, the bonus amount becomes withdrawable.

Free spin bonuses are typically tied to specific slot games. The eligible games are listed in the bonus offer details. Visit the Promotions page or contact Live Chat support for more information.

Gaming Questions

399days features:
  • Live Casino — Blackjack, Roulette, and Baccarat with real dealers
  • Slot Games — Classic & Video Slots, Megaways
  • Bingo — Multiple Bingo Rooms
  • Sports Betting — cricket, football, tennis, and 30+ sports
  • Game Lobby — Instant Win & Card Games

No, you can play directly from your browser. However, for a better experience, 399days App downloading the app is recommended. It is available on both Android and iOS and loads significantly faster.

Your bets are protected if you get disconnected. Once you reconnect, the game resumes exactly where it left off. For Live Casino games, the outcome is determined by the server log in the event of a disconnection, and the server record is final in any dispute.

Security Questions

Yes, 399days uses SSL/TLS encryption to keep all data secure. Your personal information is never shared with third parties. Our Privacy Policy for full details.

Go to your account settings and Security Enable 2FA from your account settings. You can activate it via Google Authenticator or SMS OTP. Once enabled, unauthorized access to your account is significantly reduced.

Change your password immediately and notify our support team via live chat. You can also request a temporary account lock if needed. Our security team will investigate and take action promptly.

399days takes responsible gaming seriously. We offer:
  • Daily, weekly, and monthly deposit limit settings
  • Self-Exclusion (Take a Break Feature)
  • Reality Check Reminder
  • Referral for Professional Support
For more details, visit our Responsible Gaming page.

Join 399days Now

Join thousands of Bangladeshi players, claim your welcome bonus, and start playing your favorite games.

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